Creating the Best Human-Animal Bond Possible
Welcome to Richmond's first membership-only veterinary practice! Our members enjoy prompt appointments, 24/7 virtual telehelp, transparent pricing, collaborative medicine, and a comfortable, stress-free setting for their furry friends.
We are compassionate about the Care Of The Animals!
Learn more about COTA Veterinary’s membership.
Membership benefits include timely answers to YOUR questions, various appointment types to accommodate YOUR schedule, 24/7 telehelp, a pet portal, an online pharmacy, transparent pricing, and collaboration with your vet team who knows YOUR pet.
Veterinary care in 3 simple steps
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Become a Member
Learn more about the benefits of becoming a member.
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Visit us
Easy, online appointment scheduling. And we offer different appointment types to meet your needs.
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Access the Member Portal
Easy access to YOUR pet’s records from anywhere, at any time.
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1
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2
Visit us
Easy, online appointment scheduling. And we offer different appointment types to meet your needs.
Appointments -
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We provide veterinary care for all your pet’s life stages.
What makes us different?
At COTA- we believe in the Care Of The Animals.
Through memberships, we are loyal to you. And we will know you and your furry friend. Our veterinary team works with you to find the best solutions and create the best human-animal bond possible. We do this through compassion, knowledge, transparency, and collaboration.
We offer a variety of appointment types. And always with the goal of being as stress-free as possible.
- Traditional office appointments where you can stay with your fur-baby
- Drop off appointments to accommodate busy schedules
- Hospitalized care for urgent/ sick pets
- Virtual appointments when it just is not convenient to bring your pet to us
- 24/7 Telehelp
Everything we do is for the health and well-being of your pet.
We'll take care of your furry friend from their first shots to a lifetime of preventive care. Our specialized services ensure your pet stays healthy and happy because they're also part of the family!
Frequently asked questions
We now have a FAQ list that we hope will help you answer some of the more common ones.
What should I do if I need to cancel my appointment?
To ensure we’re there for our members when they need us, kindly let us know at least 48 hours beforehand if you need to cancel your appointment. This will enable us to offer the slot to another member and spread the love!
What if I’m running late for my appointment?
We understand that things can happen. Please contact us as soon as possible and we will determine if we will be able to accommodate you.
My pet is a new patient. What should I bring to my appointment?
Our Membership Coordinator will contact you before your first visit and discuss what to bring. We can also coordinate acquiring previous veterinary records for you so that we utilize your appointment time how you want.
How can I transfer my pet’s record from a previous vet?
Let us know who to contact, and we will do that for you.
What type of pets do you see?
We see dogs and cats.
My pet gets stressed when going to the vet, what should I do?
Our top priority is to ensure that your pet feels relaxed and comfortable during their visit to our hospital. That’s why we have carefully designed our hospital with this goal in mind. You’ll find cozy seating arrangements that your furry friend can snuggle up on and complimentary treats for your pet. We encourage you to play an active role in your pet’s care, providing moral support and bringing along their favorite toys, treats, or blankets to help them feel more at ease. Additionally, you may want to consider using calming treats, collars, or sprays to soothe your pet’s nerves further.
Will I have access to my pet’s record?
Yes, through the easy to access online member portal.
Where are you located?
11629 W Broad St, Henrico, VA 23233
We are located in Short Pump. You can find us in the Promenade Shops between Mattress Firm and FeEx.
What hours are you open?
Our hospital is open from 8 am to 6 pm Monday – Friday. We offer telehelp 24/7 to our members.
What payment options do you accept?
Debit and credit cards, CareCredit, and Scratchpay.
Do you allow payment plans?
Payment is expected at the time of services. We do accept CareCredit.
Do you accept pet insurance?
We do not, but we can help you collect all the needed information to file your claim. Please visit Pawlicy Advisor if you are interested in learning more about pet insurance.
Do you offer grooming?
No, we do not offer grooming, but we can give you recommendations on area groomers and how frequently your fur-baby needs bathing.
Do you offer boarding or overnight stays?
No, we do not offer boarding or overnight stays but we can make recommendations for your pet’s needs.
Frequently Asked Questions
Where can I get my pet’s medications from?
There are a lot of choices:
– We can send you home with medications from our in-hospital pharmacy
– We can show you the easy link on our website that will allow your pet’s medications to get sent directly to the address of your choice
– We can call the prescriptions into your favorite local pharmacy or we can send you a handwritten prescription to take to the pharmacy of your choice.
Can I get my pet’s prescription pet food from you?
Yes and we can set future shipments to auto-ship to the address you choose so that you will not have to worry about it.
Will you be able to fill a prescription written by another veterinarian?
No, for legal reasons we are not allowed to do that. But once we examine your pet and determine if the medication in question is appropriate, we can then fill that medication.
Can you renew my pet’s prescription without an appointment?
It will depend on what health condition we are treating your pet for, the side effects of the medication, and when was the last time we examined your pet. We may need to examine your pet to make sure the medication is still appropriate and helpful.
Can you renew my pet’s heartworm prevention prescription?
To renew your pet’s heartworm prevention, we require an annual heartworm test. This is to make sure that the prevention will not cause harm. We will also need to know your pet’s current weight.